E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual venting on the Customer Services Representatives’ Chat explaining that the previous day’s delivery associated with two nicotine eBooks to two certain customers had recently been delayed as a result of blend up involving the “cookies” feature plus the automated payment system. Typically the chat transcript reveals that the person was satisfied with the book’s articles, but was nevertheless frustrated because typically the eBooks were not necessarily yet delivered any time he went in order to check them inside. The chat agent explained that within order for the eBooks to be delivered by typically the end of the day, they will need to be up-to-date using the correct details regarding nicotine vapour levels in a variety of open public locations.
Because it turns away, two new orders placed by a couple of different individuals spot the Vaporizer Lite into a super-hot niche. These requests placed in both stores are for a couple of very popular e-books: the Nicotine spot, and the Smoking gum. This is good news for your L lectric Tobacconist, because the potential market for e-cigarette accessories is large. If the Vaporizers prove to be profitable then we could perfectly see a good increase in the quantity of retail establishments selling vaporizers all through the country.
2 days later, on August 3rd, the company starts to receive calls concerning two additional orders placed by a couple of more different individuals. The company immediately sends the 1st order, which can be regarding thirty dollars well worth of products, to the Element Vape e-mail box of one of the cases. One call is made to confirm the order and an additional thirty dollars will be credited to the e-mail box. It takes a while extended than the 30 seconds it got to place the first order, but from least the e-tailer knows to keep the inventory levels up.
A few short days and nights later, on September 5th, we locate that another batch of thirty packages has arrived on the e-tailer. One package contains three 100 and fifty-five deals, a result of the two orders placed earlier. Less than about a minute is wasted throughout the chain of buying, but by the end through the day, presently there are already three hundred and fifty deals in transit. This can be a severe delay because of the sheer number regarding products. Since this is usually the fourth most frantic week of the particular year, it is usually clear that some thing is seriously wrong.
The next day, September subsequent, another batch associated with three hundred and fifty packages will be received. These, nevertheless, are just a portion of the many 1000s of packages which have accumulated throughout the past 8 months. The electric powered Tobacconist is also experiencing unprecedented holds off due to the overflow of company. It will take four added hours to finish processing the ask for and the company is forced in order to turn down demands for previously made available services.
Finally, on Sept. 2010 5th, we obtain yet another package deal. This time, however, right now there are four deals left. In addition , 3 of the plans contain smoking paraphernalia. It is difficult to see exactly how an industry which often has made it possible for literally anyone to access the electronic cigarettes with the use of an world wide web account, could become experiencing such gaps in the supply chain process.
L lectric Tobacconist has attained new levels of shame and humiliation. It truly is my hope that article will certainly be of assistance to any client or retailer in need of a friendly, expert, honest and knowledgeable e-commerce management staff. I am aware the frustration associated with experiencing extreme delays in the distribution of the goods, as well because the disappointment associated with having to decline service to be able to a customer based solely on their particular request. I feel also aware about the particular frustration that suppliers who experience extreme delays can be experiencing when working along with a manufacturer or perhaps distributor who is usually not cooperative. Presently there are several queries that I believe are critical and are worthy of appropriate answers just before I discuss them with my clients. If you are looking for a Accountable E-Commerce Manager, make sure you feel free in order to contact me at virtually any time.